SENSAE FAQ — Your Questions, Answered

Sensae is a personal care and intimate wellness brand founded by Arun, Farseen, and Ashfak. Inspired by global wellness standards from the UK, Sensae is built to create a secure, empowering space in India. Our mission is to help inform and enable people to navigate their bodies, relationships, and experiences joyfully, safely, and without shame.

We started our journey with our signature aphrodisiac chocolates and have since expanded into a variety of high-quality products designed to elevate wellness and playtime. We launch new products periodically, so keep tuning in to see what’s next!

Yes, your safety and comfort are our highest priorities. Our intimate products are designed to the highest global standards using premium, platinum-cured medical-grade silicone.

• Medical-Grade & Hypoallergenic: Trusted in healthcare and incredibly kind to sensitive skin.
• Non-Porous Hygenic Design: Does not trap bacteria or germs.
• Built to Last: High durability with no risk of material degrading or stickiness over time.

Our TouchSeries items come with a 180-day warranty that covers any unlikely manufacturing or functional defects. Vibe series comes with 7 days replacement, If you experience an issue, reach out to our support team at sensaepvtltd@gmail.com to verify if your item qualifies for a replacement.

Due to the intimate and hygienic nature of our products, we cannot accept returns or exchanges once an item has been opened or used.

In the highly unlikely event that the product arrives faulty, damaged, or defective.for more details on our return policy check
SHIPPING, RETURNS & REPLACEMENT POLICY

Don't worry, we've got you covered! If your product arrives damaged due to transit or has a manufacturing defect, we will arrange a free replacement. To help us process this quickly, please follow these steps:

• Report within 48 hours: Contact our support team within 48 hours of your delivery.
• Share an unboxing video: Provide a clear, unedited unboxing video and photos showing the damage or defect.
• Please note: We cannot process replacements for items reported after the 48-hour window or without valid video/photographic evidence

After an order is placed, our standard delivery time is between 2-7 working days. Orders from metro cities typically reach sooner than orders from more remote locations.