Shipping Policy

Effective Date: July 16, 2026

Company Name: Sensae Private Limited

Trade Name (as per GST): SENSAE PRIVATE LIMITED

GST Number: 32ABRCS6344Q1ZL

Welcome to Sensae Private Limited. We are committed to delivering your orders promptly, safely, and securely. Please review our comprehensive shipping policy below to understand our delivery process, timelines, and terms.

1. Delivery Timeframes & Scheduling

  • Standard Delivery: We strive to deliver all orders within 7 to 10 business days from the date of order confirmation.

  • Minimum Processing Window: To ensure quality control, all orders will be scheduled for delivery no earlier than the third (3rd) business day from the date of order confirmation.

  • Unavoidable Delays: While we aim for perfection, delivery timelines may be extended due to circumstances beyond our control, including:

    • Extreme weather conditions

    • Government regulations or restrictions

    • Force majeure events (e.g., civil disturbances, strikes, lockouts, or natural disasters)

  • Inventory or Processing Delays: If a product is temporarily unavailable or requires extended processing, shipping may take 10 to 15 business days. In such cases, you will be notified promptly via email or phone.

2. Customer Responsibilities

To ensure a seamless delivery experience, customers must provide accurate and complete information during checkout. Sensae Private Limited will not be held liable for delivery failures caused by missing details. Please ensure you provide:

  • Recipient's Full Name

  • Complete Delivery Address:

    • Flat / Bungalow / Villa number

    • Building / Apartment name

    • Road / Street name

    • City, State, and Pin Code

  • Contact Information: A valid mobile or landline number

  • Landmark: A recognizable nearby landmark to assist the courier partner

  • Email Address: A valid email address for order communication and tracking updates

3. Failed Delivery Attempts & Re-Delivery Charges

Sensae Private Limited will attempt delivery one (1) time. A re-delivery charge will apply if the initial attempt fails due to any of the following reasons:

  • Incorrect, incomplete, or invalid address provided by the customer.

  • Recipient unavailable at the designated address at the time of delivery.

  • Recipient refuses to accept the package.

  • Delivery is handed over to a third party (e.g., security guard, neighbor) per the customer’s instructions.

  • Incorrect, unreachable, or unresponsive contact information.

  • In the event of delivery failure due to an act of God or a force majeure situation, re-delivery will be rearranged at our sole discretion based on prevailing safety and logistics conditions.

4. Shipping Charges & Serviceable Areas

  • Serviceable Areas: Currently, we ship exclusively within India to select serviceable cities. If your delivery location is outside our courier network, you will be notified via email, and your order will be cancelled/refunded.

  • Calculation of Charges: Shipping fees are not fixed. They vary based on:

    • Total order value

    • Final delivery location

    • Ongoing promotional offers or discounts

  • The exact shipping charges will be calculated and clearly displayed at checkout before you finalize payment.

5. Event-Specific & Urgent Orders

  • Festival & Event Planning: For orders intended for specific events, weddings, or festivals where timely arrival is critical, we highly recommend placing your order at least 15 days in advance.

  • Urgent Deliveries: If you have immediate or expedited delivery requirements, please contact our support team before placing your order to confirm feasibility.

6. Tracking, Insurance, & Liability

  • Order Tracking: Once your order has been dispatched, a unique tracking number (subject to availability from our logistics partner) will be sent to the email address provided at checkout.

  • Insurance Disclaimer: Orders shipped by Sensae Private Limited are not insured.

  • Damage/Missing Item Claims: Customers are strictly advised to inspect the exterior and contents of the package at the time of delivery. Any claims regarding damages, tampering, or missing items must be reported immediately to the delivery personnel and our customer care team.

7. Right to Modify or Cancel Orders

Sensae Private Limited reserves the absolute right to modify, limit, or cancel orders at any time without prior notice, particularly in cases involving:

  • Technical errors resulting in incorrect product pricing.

  • Orders flagged by our internal security systems as posing a risk to our business, suppliers, or logistics partners.

8. Customer Support & Contact Information

For any shipping-related queries, delivery issues, or urgent requests, please reach out to us at:

  • Email: connect@mysensae.com

  • Registered Office Address:

    Sensae Private Limited

    Basement Floor, Building No. 5/257A8, Suite No. 193B,

    Pallath Square, FACT Kalamassery Road,

    Kalamassery, Ernakulam, Kerala – 683104